Service Level Agreement

The purpose of the Service Level Agreement (“SLA” or “Agreement”) between Operations and the University of Kansas Lawrence campus is to:

  • Provide clear information on who we are, what we do and how to contact us for the various services we provide;
  • Quantify and measure service level expectations;
  • Outline the potential methods used to measure the quality of service provided;
  • Define mutual requirements and expectations for critical processes and overall performance;
  • Strengthen communication between Operations and its customers; and,
  • Provide a vehicle for resolving conflicts.

SLA Document

Download a copy of the KU Operations Service Level Agreement
Download PDF